All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: ATOL Certificate Guidance.
Our membership of this organisation means that our accounts are subject to regular and stringent independent scrutiny. You can book with Lost Earth Adventures in complete confidence that all monies paid to us for trips are fully protected.
What is ATOL?
ATOL was established by the government to ensure holiday makers booking an air-package or flight booking (flights must be international and leaving from or arriving into the UK) were financially protected if their tour operator ceased trading.
What about packages that don’t include flights?
Your money is secure. The Package Travel Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from Lost Earth Adventures and for your repatriation in the unlikely event of our insolvency.
Lost Earth Adventures has financial failure protection insurance for packages that do not include flights. This insurance has been provided by Travel Vault and arranged by Advantage Financial Services Ltd who are authorized and regulated by the Financial Conduct Authority registration number 308337.
Underwritten by: Affirma, a trading brand of MGA Cover Services Limited, registered address Farren House, The Street, Farren Court, Cowfold, West Sussex, RH 13 8BP, company registration: 08444204 (authorized and regulated by the Financial Conduct Authority registration number 678541) and insured under binding agreement with CBL Insurance Europe DAC, 13 Fitzwilliam Street Upper, Dublin 2, Ireland, company registration: 218234 who are authorized and regulated by the Central bank of Ireland (membership: C33526) and registered with the Financial Conduct Authority registration number 203120.
This policy is effected in England and is subject to the Laws of England and Wales and the certificate can be provided upon request.
For further information please go to Travel Vault’s website.
There is no requirement for Financial Protection of day trips, and none is provided.
But What About ABTA?
Lost Earth Adventures is not a member of ABTA and there is a very good reason for this!
ABTA ended its consumer promise in 2006. This means that not all of the travel arrangements that you book through an ABTA member are necessarily protected in case of the financial failure of the travel company.
ABTA, which stands for the Association of British Travel Agents is a trade organisation for travel agents – which we are not! ABTA is very much like any other trade association (such as the Freight Trade Association) and is an organisation for business within a similar industry. ABTA is primarily for retail travel agents. As a tour operator Lost Earth Adventures does not fall within the ABTA umbrella.
For more information please see the Foreign and Commonwealth Office’s website.