ABTA Protected – Your Financial Security
Read more about your financial protection.
You can see our listing and all the benefits of booking with an ABTA member on the ABTA website.
ATOL Protected – Licensed Air Ticketing
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: ATOL Certificate Guidance.
Our membership of these organisations means that our accounts are subject to regular and stringent independent scrutiny. You can book with Lost Earth Adventures in complete confidence that all monies paid to us for trips are fully protected.
What is ATOL?
ATOL was established by the government to ensure holiday makers booking an air-package or flight booking (flights must be international and leaving from or arriving into the UK) were financially protected if their tour operator ceased trading.
ABTA Code of Conduct – Your Piece of Mind
Our ABTA membership number is Y6492. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com
We can also offer you ABTA’s scheme for the resolution of disputes, which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.”