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Careers at Lost Earth Adventures

Disability Confident Committed

Lost Earth Adventures are proud to be a part of the Disability Confident scheme. The scheme is a group of over 16,000 employers looking to change the way we view disability in the workplace. As members, we ensure fairness across our workforce.

MISSION STATEMENT

Our mission is to provide world-class, authentic outdoor experiences and training across the UK’s mountain environments. To provide experiences that are safe, adventurous, enriching, accessible and inspiring, whilst minimising our environmental impact.

Job Opportunities

Office Admin Assistant – Customer service & bookings

Who We Are
Lost Earth Adventures is a small, but rapidly growing outdoor activity provider, operating across all mountainous areas of the UK.

The Role
We are seeking an Office Admin Assistant to support the Office Manager & Operations Manager with the running of our business, managing the bookings and customer service side of the business.

Contract Length & Start Date
• Role available to start immediately
• 6 months, with the aim to extend this to a permanent position. We are looking for someone who wants to work with us long term if the 6 month initial contract goes well.

Work hours: Open to Full or Part time.
Working hours are a mix of weekdays and weekends.
Up to 2 weekends a month.

Primary Job Location & Travel
• Our office in Settle
• Occasional home working
• Support our Operations Manager in Skipton.


Salary & Pension
Depending on experience salary range is £24,000.00 to £26,000.00 per annum, 28 days holiday per annum, with the potential for a salary increase based on performance. Inclusion in the pension scheme, in line with Government guidance.

Who You Are
We are looking for an able communicator who is efficient, organised and interested in adventure. You should be keen to learn about the way in which an adventure travel company is run, and therefore willing to take on varied tasks and responsibilities. The ability to multi-task and think independently is a must.

Full Job Description
This is a diverse role in which responsibilities and tasks will vary according to the time of year. We are looking for someone who can work in a fast-paced environment with an eye for detail. The role will involve, but is not limited to;

• Logistics & Event Organisation – supporting the team in making sure all arrangements are in place with clients and staff and ensuring instructors have all the relevant details before their session.
• Admin –
• Database management using a range of programmes; excel, word, outlook, google products (calendar, docs, sheets, groups, etc..) and Customer Relations Management systems (CRM) such as Hubspot.
• Processing of client and supplier details.
• Recording client numbers using venues and sending out user figures to landowners.
• Following up with clients to make sure they have completed the appropriate forms.
• Invoicing support – assisting with taking payments.
• Phones – Answering the phone and selling trips to customers. Calling clients, suppliers and other contacts as needed. Dealing with phone enquires.
• Emails – Answering emails and sending out appropriate information as required.
• Duty Phone – Being the on-call person to support instructors or activate emergency services of required.
• Weekends – Able to cover the office on 1 or 2 weekends a month.
• Sales – Your focus will be managing incoming enquiries to turn them into bookings. This will involve an element of sales.
• Bookings – Working with the team, to book clients in for adventures and ensuring that all elements of the booking are in place. For example: booking the accommodation, transport, etc..
• Customer service – Fostering good relationships with clients to ensure a high level of service that meets the customer’s needs.
• Invoicing – Putting together, sending out and following up on invoices.
• Miscellaneous additional tasks – to assist in the successful running of an outdoors company.

There are a lot of administration and logistics tasks in supporting the Office Manager & Operations Manager, however, opportunities to take charge of projects within this are possible. We can provide on-the-job training for the right person.

Essential
• Be able to start ASAP
• Excellent IT skills, particularly in Microsoft Excel & Word
• Familiar with Google programmes such as: Gmail, Drive, etc..
• Have experience using a CRM system. Ideally Hubspot
• Highly organised
• Ability to prioritise & manage multiple priorities
• A strong sense of initiative
• A keen eye for detail
• Independent worker that is able to prioritise work and adjust to the dynamic needs of the business and our clients
• Ability to speak to people. Have a friendly approach and prepared to sell our products to customers on the phone, via emails or other systems.
• Able to work up to 2 weekends per month.
• Able to manage a calendar, to do list and tasks, to ensure bookings are managed to a high level.

    Desirable but not Essential

• Experience working in an office-based/administrative role
• Knowledge of CRM systems. We are using Hubspot.
• Knowledge of the outdoor activities industry.
• Knowledge or experience with activities that we deliver: caving, climbing, canyoning, canoeing, SUP, hill walking, etc.
• Own transport
• Practical skills
• A work space for home working.

If you are interested in this role, please email Mick at mick@lostearthadventures.co.uk with a covering letter and a CV.

If you’d like a chat about the position before sending in your application, please call the office to arrange a time for Mick to give you a call back. Call 01904500094 to chat to the team.

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Freelance instructor

Lost Earth Adventures is always on the look out for exceptional instructors to join our team.

We are looking for instructors who can deliver a range of activities, such as;

  • Caving
  • Climbing & abseiling
  • Gorge Walking
  • Watersports – Canoe, Raft Building, SUP
  • Canyoning
  • Hill Walking
  • and many other activities…

In a range of regions;

  • Peak District,
  • Yorkshire Dales – Western & Eastern areas
  • Lake District
  • North Wales
  • Scotland

We are looking for Instructors with;

  • National Governing Body Awards,
  • Current First Aid Certificate,
  • Log book of relevant experience,

To Apply
If you are interested in this role, please email Mick at staff@lostearthadventures.co.uk with a covering letter and a CV.

If you’d like a chat about the position first then please call 01904 500094.

Copyright ©2024 Lost Earth Adventures, All Rights Reserved. Lost Earth Adventures is a Limited Company Registered in England No. 7455734. VAT No. 234433135.