Careers at Lost Earth Adventures

MISSION STATEMENT

Our mission is to provide world-class, authentic outdoor experiences and training across the UK’s mountain environments. To provide experiences that are safe, adventurous, enriching, accessible and inspiring, whilst minimising our environmental impact.

Job Opportunities

Adventure Agent – Customer Experience Specialist

Lost Earth Adventures is a small, but rapidly growing outdoor activity provider, operating across all mountainous areas of the UK.
We are seeking a full-time or part-time Adventure Agent to assist in the running of our business in our office in central York.

You will be the first point of call for queries from our adventurous customers and love nothing more than speaking to our clients about which adventure they should book next. Previous experience in the adventure travel / outdoor activity industry is a must.

You should be confident, well-spoken and an outdoors enthusiast with a knack for selling and posses a commercial mind, as well as having great people and writing skills. This is a diverse role in which responsibilities and tasks will vary according to the time of year.

You should be keen to learn about the way in which an adventure travel company is run, and therefore willing to take on varied tasks and responsibilities. The must posses the ability to multi-task and think independently.

This is a diverse role in which responsibilities and tasks will vary according to the time of year.

Managing enquiries – You will take care of the majority of enquiries that we receive via email and phone. You should be confident communicating with customers and responding to any queries before, during or after their session. This can sometimes involve creating bespoke adventures for a client and recommending them suitable activities, the ability to excite people and sell the trips is a must.
Logistics & Event Organisation – Making sure all arrangements are in place with clients and staff and ensuring instructors have all the relevant details before their session.
Admin – Invoicing; taking payments over the phone; ensuring payments have been made on time; making sure every client has submitted a consent and medical form before their activity. There are a lot of administration and logistics tasks with this role.
Miscellaneous additional tasks – to assist in the successful running of an outdoors company.

Essential
• Be able to start before 1st May 2022
• Closing date for applications is 20th April 2022
• Be a person that regularly engages in outdoor activities and adventures, either the ones we offer or very similar and have a willingness to try our trips
• Strong communication skills, both written and verbal
• Experience in customer service
• Excellent IT skills, particularly Excel & Word
• Highly organised
• Ability to prioritise & manage multiple priorities
• A strong sense of initiative
• Keen eye for detail
• You must be willing to work in an office in York 5 days out of 7 (including 2 weekends per month)

Desirable
• Experience working in an office-based/administrative role
• Experience in Sales

Job Type
either:
Full-time, 6-month contract to start with the possibility to extend.
or
Part-time, 6-month contract to start with the possibility to extend. We can work around school commitments.

Salary
£20,000-22,000 per annum, dependent on your level of experience, 28 days holiday (pro-rata for part time), with the potential for salary increase based on performance.

To Apply
If you are interested in this role, please email Richard at richard@lostearthadventures.co.uk with a covering letter and a CV.

If you’d like a chat about the position first then please call 01904 500094.

Admin Assistant

Lost Earth Adventures is a small, but rapidly growing outdoor activity provider, operating across all mountainous areas of the UK.

We are seeking a full-time Administrative Assistant to assist in the running of our business in our office in central York.

We are looking for an able communicator who is efficient, organised and interested in adventure. You should be keen to learn about the way in which an adventure travel company is run, and therefore willing to take on varied tasks and responsibilities. The ability to multi-task and think independently is a must.

This is a diverse role in which responsibilities and tasks will vary according to the time of year.

Logistics & Event Organisation – Making sure all arrangements are in place with clients and staff and ensuring instructors have all the relevant details before their session.
Admin – Invoicing; taking payments over the phone; ensuring payments have been made on time; making sure every client has submitted a consent and medical form before their activity. There are a lot of administration and logistics tasks with this role.
Answering phones – Occasionally answering the phone and selling trips to customers.
Miscellaneous additional tasks – to assist in the successful running of an outdoors company.

Essential
• Be able to start ASAP
• Excellent IT skills, particularly Excel & Word
• Highly organised
• Ability to prioritise & manage multiple priorities
• A strong sense of initiative
• Keen eye for detail
• You must be willing to work in an office in York 5 days out of 7 (including 2 weekends per month)

Desirable

• Experience working in an office-based/administrative role

Job Type
either:
Full-time, 6-month contract to start with the possibility to extend.
or
Part-time, 6-month contract to start with the possibility to extend. We can work around school commitments.

Salary
£20,000 per annum and 28 days holiday (pro-rata for part time), with the potential for salary increase based on performance.

To Apply
If you are interested in this role, please email Richard at richard@lostearthadventures.co.uk with a covering letter and a CV.

If you’d like a chat about the position first then please call 01904 500094.

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