Careers at Lost Earth Adventures
Mission Statement
Our mission is to provide world-class, authentic outdoor experiences and training across the UK’s mountain environments. To provide experiences that are safe, adventurous, enriching, accessible and inspiring, whilst minimising our environmental impact.
Sales & Bookings Coordinator | Outdoor Adventures
Full-time | Office-based in Settle, North Yorkshire
Salary: £30,000 per annum
This is a hands-on customer service, sales and administration role.
You will often be the first person a customer speaks to when they contact Lost Earth Adventures. Your job is to understand what they are looking for, recommend the right adventure, help turn their enquiry into a booking and make sure everything is properly organised from first contact through to activity day.
This is not a cold-calling sales role. Most enquiries come directly to us from customers who are already interested in an adventure.
However, you must be comfortable picking up the phone, talking confidently to customers, following up enquiries and asking for the booking.
You will also need to be highly organised. At busy times you could be managing a large number of enquiries and live bookings at different stages, so keeping HubSpot, emails, calendars and tasks accurate and up to date is a very important part of the role.
What you will be doing
- Responding to new customer enquiries by phone and email.
- Talking customers through our activities and helping them choose the most suitable option.
- Following up enquiries and quotations and turning suitable opportunities into confirmed bookings.
- Using HubSpot every day to manage contacts, deals, tasks, notes and follow-ups.
- Managing bookings from the initial enquiry through to the activity taking place.
- Preparing and sending quotations, booking information, confirmations and invoices.
- Following up outstanding booking administration and ensuring required paperwork has been completed.
- Keeping accurate customer, booking and sales records.
- Managing your own diary, CRM tasks, follow-ups and deadlines.
- Liaising closely with the Office Manager, Operations Manager and wider team to make sure bookings are properly organised.
- Coordinating accommodation, transport, venues and other suppliers where these form part of a booking.
- Ensuring the operations team and instructors have the information they need for upcoming activities.
- Responding to existing customer questions and helping resolve problems quickly and professionally.
- Supporting general office administration and taking ownership of additional projects as the role develops.
About you
The right person will enjoy both people and organisation.
You should be comfortable spending part of your day speaking to customers and part of your day making sure the details behind their bookings are correct.
You will need to be able to switch between different tasks, prioritise what needs doing and take responsibility for following things through rather than waiting to be reminded.
Essential experience and skills
- Previous experience in customer service, sales, bookings, reservations, sales administration or a similar customer-facing role.
- Practical experience using HubSpot CRM.
- Confident and friendly telephone manner.
- Comfortable following up sales enquiries by phone and email.
- Able to listen to customers, understand what they need and recommend an appropriate product or service.
- Excellent written communication skills and the ability to write clear, professional customer emails.
- Strong administration and organisational skills.
- Excellent attention to detail.
- Able to manage multiple live enquiries, bookings, tasks and deadlines at the same time.
- Confident using Microsoft Office and Google Workspace.
- Able to work independently while also being part of a small team.
- Proactive and willing to take responsibility for getting things done.
- Able to work full-time from our office in Settle.
- Able to take part in the required weekend working rota.
Desirable experience
Experience in any of the following would be particularly useful:
- Travel or tourism
- Outdoor activities
- Hospitality or leisure
- Activity centres
- Events
- Group bookings
- Sales administration
- Invoicing and payment administration
- Coordinating accommodation, transport or suppliers
You do not need to be an outdoor instructor or an expert climber, caver or mountaineer.
An interest in the outdoors is certainly helpful, but we are more interested in finding someone who is excellent with customers, commercially aware, organised and confident using our systems. We can teach the right person about our activities and products.
This is a full-time, office-based position in Settle.
Lost Earth Adventures operates seven days a week, so weekend working forms part of the office rota.
The role suits someone who enjoys working in a small business where days can be varied and everyone contributes to keeping things running smoothly.
We offer
- £30,000 annual salary
- 28 days’ holiday per year
- Workplace pension
- Potential for salary progression based on performance and increasing responsibility
- On-the-job training in our activities, products and booking processes
- Opportunities to take ownership of projects and develop within the business
Applying
Please send your CV to Mick Ellerton, together with a short covering letter.
To help us understand whether the role is right for you, please include answers to these three questions:
What experience do you have using HubSpot, and what did you use it for?
Tell us briefly about your experience handling customer enquiries and turning enquiries into sales or confirmed bookings.
Are you able to work full-time from our Settle office and take part in a weekend rota?
We are particularly interested in hearing from people who enjoy speaking to customers, are comfortable with sales and take pride in keeping their work organised and accurate.
All applications via email: info@lostearthadventures.co.uk
Closing date for applications: 7th October 2026
Interviews: Phone interviews arranged in the first instance, then short listed applicants are invited to interview at our Settle office.
Assistant Office Manager – Customer Service & Bookings
Who We Are
Lost Earth Adventures is a small, but rapidly growing outdoor activity provider, operating across all mountainous areas of the UK.
The Role
We are seeking an Assistant Office Manager to support the Office Manager, Operations Manager & Directors with the running of our business, managing the bookings and customer service side of the business.
Contract Start Date
Role available to start immediately
Primary Job Location & Travel
Our head office in Settle
Working hours
Full time, 5 days a week, including up to at least 1 weekend every 4 weeks.
Salary & Pension
Depending on experience, the salary is £30,000.00 per annum, 28 days holiday per annum, with the potential for a salary increase based on performance. Inclusion in the pension scheme, in line with Government guidance.
Who You Are
We are looking for an able communicator who is efficient, organised and interested in adventure. You should be keen to learn about the way in which an adventure travel company is run, and therefore willing to take on varied tasks and responsibilities. The ability to multi-task and think independently is a must.
Full Job Description
This is a diverse role in which responsibilities and tasks will vary according to the time of year. We are looking for someone who can work in a fast-paced environment with an eye for detail. The role will involve, but is not limited to;
Management – Managing the day to day running of the office. The business has an office in the Settle area. Initially there will only be a small team, all working together.
Logistics & Event Organisation – supporting the team in making sure all arrangements are in place with clients and staff and ensuring instructors have all the relevant details before their session.
Admin – Database management using a range of programmes; excel, word, outlook, google products (calendar, docs, sheets, groups, etc..) and Customer Relations Management systems (CRM) such as Hubspot.
- Processing of client and supplier details.
- Recording client numbers using venues and sending out user figures to landowners.
- Following up with clients to make sure they have completed the appropriate forms.
- Invoicing support – assisting with taking payments.
- Phones – Answering the phone and selling trips to customers. Calling clients, suppliers and other contacts as needed. Dealing with phone enquires.
- Emails – Answering emails and sending out appropriate information as required.
- Duty Phone – Being the on-call person to support instructors or activate emergency services of required.
- Weekends – Able to cover the office on 1 or 2 weekends a month.
- Sales – Your focus will be managing incoming enquiries to turn them into bookings. This will involve an element of sales.
- Bookings – Working with the team, to book clients in for adventures and ensuring that all elements of the booking are in place. For example: booking the accommodation, transport, etc..
- Customer service – Fostering good relationships with clients to ensure a high level of service that meets the customer’s needs.
- Invoicing – Putting together, sending out and following up on invoices.
- Miscellaneous additional tasks – to assist in the successful running of an outdoors company.
There are a lot of administration and logistics tasks in supporting the Management Team. Opportunities to take charge of projects within this are possible. We can provide on-the-job training for the right person.
Essential
- Be able to start ASAP
- Excellent IT skills, particularly in Microsoft Excel & Word
- Familiar with Google programmes such as: Gmail, Drive, etc..
- Have experience using a CRM system. Preferably Hubspot.
- Highly organised
- Ability to prioritise & manage multiple priorities
- A strong sense of initiative
- A keen eye for detail
- Independent worker that is able to prioritise work and adjust to the dynamic needs of the business and our clients
- Ability to speak to people. Have a friendly approach and prepared to sell our products to customers on the phone, via emails or other systems.
- Able to work up to 2 weekends per month.
- Able to manage a calendar, to do list and tasks, to ensure bookings are managed to a high level.
- Knowledge of the outdoor activities industry.
Desirable but not Essential
- Experience working in an office-based/administrative role
- Knowledge or experience with activities that we deliver: caving, climbing, canyoning, canoeing, SUP, hill walking, etc.
- Own transport
- Practical skills
If you are interested in this role, please email Mick at mick@lostearthadventures.co.uk with a covering letter and a CV.
If you’d like a chat about the position before sending in your application, please call Mick or Richard on 01904500094.
Freelance Instructor
Lost Earth Adventures is always on the look out for exceptional instructors to join our team.
We are looking for instructors who can deliver a range of activities, such as;
- Caving
- Climbing & abseiling
- Gorge Walking
- Watersports – Canoe, Raft Building, SUP
- Canyoning
- Hill Walking
- and many other activities…
In a range of regions;
- Peak District,
- Yorkshire Dales – Western & Eastern areas
- Lake District
- North Wales
- Scotland
We are looking for Instructors with;
- National Governing Body Awards,
- Current First Aid Certificate,
- Log book of relevant experience,
To Apply
If you are interested in this role, please email Mick at staff@lostearthadventures.co.uk with a covering letter and a CV.
If you’d like a chat about the position first then please call 01904 500094.