Book Your Trip With Total Flexibility During Covid-19
Covid-19: An update from Lost Earth Adventures HQ – 20th May 2021
We’re Taking Bookings!
Yabba dabba doo! We are fully open! The timeline, following the government’s roadmap is:
17th May –> groups of up to 30 people
21st June –> groups of all shapes and sizes
Flexible Date and Trip Changes
We want to make sure that when you book with us, that your money is safe and you can change the date of your adventure if needed. The rivers, mountains, lakes and caves are not going anywhere, and neither are we, so when you book, you can rest assured that we’ll take you on an adventure no matter what.
Free Date Changes
If you want to move your adventure to a different date, we can do this without any cost, even if you want to come in 2023, we’ll hold your deposit for as long as you need. If you don’t know the exact date you want to move your trip to, due to the current situation, then that’s no worries at all. We can keep your trip on ice and you can confirm the date at a later time.
If you have any worries or concerns, then don’t hesitate to get in touch and we’ll do whatever we can to help and hopefully take away some of that stress and uncertainty, Just email us at email@example.com or call our team on 01904 500094.
What Safety Measures Have we Put in Place?
We have followed all government advice and have been certified by the government as COVID-19 Secure, so you can be sure that the event you will receive is properly managed and you’ll feel safe. We are also using enough staff to ensure that events are just as much fun as they were pre-Covid. We’re cleaning more than ever, quarantining used PPE that we can’t clean and keeping our distance. If your organisation needs full details of the safety measures that are in place, we are happy to send these to you.
Is My Money Safe?
Your money is safe as per our Covid Cancellation Policy below.
What Are the Chances of My Booking Taking Place?
Pretty good from now on, but you’ll receive a refund if we are not allowed to operate or you can change the date to anytime in the future.
Did We Run Trips Throughout 2020?
From January to mid-March and mid-June right through to November, we were fully operational in 2020.
A lot of work has gone on behind the scenes to provide you with the best possible outdoor adventures. Whether on the hill, at the crag, down a cave or in the river, we’ve ensured we meet the industry recognised standard for being Corona Virus safe and we are certified by the government’s Health and Safety Executive as being COVID-19 Secure. Let’s go!
Can I book an outdoor experience with Lost Earth Adventures?
Yes, absolutely! Rock climbing, stand-up paddle boarding, mountain biking, canyoning, caving, gorge scrambling, hiking and canoeing are all back on the table.
Covid Cancellation Policy
If you book, and then we have to cancel your event due to either the British, Scottish or Welsh government not allowing us to operate due to Covid-19, (the government deemed applicable is dependent on the location of your event) we will provide a 100% refund or you can choose to postpone your event free of charge.
Visit our Terms and Conditions page for full details.
For anyone that purchases a gift voucher with us from the 14th July 2020 onwards, your voucher will be valid for 2-years. Gift vouchers can be purchased on our gift vouchers page or by ringing our office on 01904 500094.
From all of us at Lost Earth Adventures HQ, we absolutely cannot wait to welcome you back to the mountains, rivers and valleys!
Sarah & Richard Goodey
Founders, Lost Earth Adventures