FAQs

Frequently Asked Questions

What’s the different between Open Group and Privately Guided Events?
Privately Guided Events can be on any date or day of the week you like, give you a bit more time doing the activity and enable you to explore at your own pace in your own style. Open Group Events are for smaller groups and individuals where you join along with other likeminded people. Generally if you are a group of 4 or more people then private events work out to be the same amount or cheaper per person. Every one of our activities, challenges and courses can be a Privately Guided Event and you can see all the options for Open Events here.

Do I need experience?
No, unless you are doing a more advanced training course. All of our activities are designed to be all-inclusive for everyone, from all walks of life.

How fit do I need to be?
All sessions are tailored to age, fitness and ability, and we can cater for mixed abilities on all sessions – see more about this below.

Can You Cater for Mixed Abilities Within a Group?
Yes! This is very normal, we cater for hundreds of people each week across dozens of groups, no group is the same and every group has mixed abilities. We chose our leaders for their people skills and their flexible approaches. With cave systems we can take routes through big wide-open tunnels and send the more keen people through tighter passages, or along steeper routes. All the caves we visit work for mixed abilities. On canyon trips, you can choose to jump and slide or simply just swim in the still pools and watch. On climbing and abseiling days, we can rig ropes on both high routes and low routes, easy and hard, all at the same time. On walks, we can have short routes and long routes, for stand up paddle boarding you can choose to kneel, sit or use a canoe. For canoeing we can attach two side-by-side to make more stable and prevent tipping over. Mountain biking can be a smooth forest track drivable by cars or can be a steep technical descent. We can do both with the same group and just split for some sections.

These are just a few of the examples, but our ethos is Challenge-by-Choice and we will never force you to do something you don’t want to. Please see our reviews from our past clients, or contact us for more information.

Do I need to be able to swim?
No, we always wear buoyancy aids (life jackets) when in water and our guides are trained to be able to retrieve you if you are struggling.

Is all equipment provided?
Yes!

What ages can you cater for?
We have no upper age limit and most activities are possible for children age 5 and upwards, but each activity is different and each activity page will inform you what age is possible under the “At a Glance” section. To find the activity page, visit All Activities.

Can I opt out of certain activities if I want to?
Absolutely, you can sit out of any part of an experience, day or week that you don’t want to do, no pressure whatsoever.

What type of groups do you cater for?
All and Every! Individuals, families and groups of friends, School and Youth Groups, Stag and Hen Parties, Team Building, Charities, Film and TV, Military and cadet training, religious groups and any other type of group you may have.

Do you have insurance and risk assessments?
Yes, you can see our insurance and risk assessments here.

Are your instructors qualified?
Yes, we deal with under 18’s and school groups as well as vulnerable people, so we are required by law to be licensed and audited by the government’s Health and Safety Executive (AALA), and this requires our instructors to be qualified. You can read more about our license.

Is there parking?
Yes, at all locations, there is plenty of parking.

Are you open on weekends?
We are open every day of the year except Christmas day.

What are the maximum group sizes?
We have no limit and can cater for groups of up to several hundred people at a time.

Can you cater for disabilities
We regularly provide adventures to people with all forms of disabilities and we are proud to be a part of the Disability Confident scheme. We prefer to say yes rather than no and feel that everyone has the right to adventure. Please contact us with any requirements you have and we’ll make it work for you.

Can you cater for all dietary requirements?
Yes, absolutely! Just let us know what you need.

Can I join a group, I am travelling alone
Yes, you can join an Open Group Event, we have three regions where we offer this and you can see the regions and the calendars here.

How Much Are the Activities
All the prices for every activity are listed on the activity’s page. See All Activities, choose the activity and scroll down to see the price list.

Have a question we haven’t answered yet?
Please see your activity’s webpage for specific information about your booking, or contact us.