Coronavirus Update

Posted on: March 22nd, 2020 by Lost Earth Adventures

Abseiling lesson

Covid-19: We. Not Me.

Published: 22nd March 2020
Updated: 27th March 2020

A message from our founders

As an adventure tour operator, the desire to explore the mountains and wild places around us is integral to who we are as a company and who we are as people. We live to work, to play and to educate in the outdoors; to share our passion and knowledge with others. To live adventurously.

It’s in our DNA.

Coronavirus (Covid-19) is unprecedented. There is no denying it has affected every aspect of our lives. Normally in times of uncertainty we seek solace in the mountains, nature can act as a great escape.

The government has advised against non-essential travel. Last week, we would have said that enjoying the great outdoors was essential; vital to the mental health and well-being of our clients and our guides.

But, these are not normal times, they are extraordinary. And thus, we must also act extraordinarily.

Suspension of Tours/Activities – until the end of April 2020
It is with sadness, but with the utmost concern for the safety and well-being of our families, our instructors and guides, our clients and quite frankly, everyone else, we have decided to postpone all activities, tours and courses from today (22nd March 2020) to the end of April 2020.

The Future…
As it currently stands, we are still running events from May onwards. We are taking pre-cautions and we will be following the advice of our government closely. This may change and we will contact our clients directly when/if this happens.

What We Have Been Doing
Our office is currently closed to the public and staff. All office staff are working from home until further notice. Our remote storage units have been disinfected and deep cleaned, as have our PPE and other additional equipment. We have been washing our hands! And as a company have been practising social distancing.

For Clients Booked on Events between 22nd March 2020 to 30th April 2020
• All clients that booked an event with Lost Earth Adventures will be contacted directly.
• You will be provided with a credit-note, valid for 2-years. Your event can be rearranged at any point within this timeframe.

For Clients Booked from 1st May 2020 Onwards
For all activities starting from 1st May 2020 onwards you have the following three choices:

Option 1
You have the option to postpone the date of your activity to anytime within 2 years of your original booking. We will make this change free of charge to whatever date you like. You must tell us this at least 31 days prior to the activity taking place.

or

Option 2
You can keep the date you are booked onto but you must pay the remaining balance by the date it is due. Failure to pay the balance of your activity by the date the payment is due would be taken as a cancellation from yourselves and you will forfeit any money you have already paid. If you are wanting to keep the date and you have already paid your balance in full then you must let us know you are still planning to come.

or

Option 3
You can cancel the activity but you will forfeit money in accordance with our standard terms and conditions: https://www.lostearthadventures.co.uk/uk-courses-terms-and-conditions/

For People Wanting to Book
Please do! We’ve outlined some temporary booking conditions, valid for all bookings made from 20th March until 1st August. If you book, and then have to cancel your event due to Coronavirus:

• Cancellation or postponement, 15+ days before event: we will provide a 100% refund.
• Cancellation or postponement, 10-14 days before event: 50% refund
• Cancellation or postponement, 9-days or less – no refunds

Gift Vouchers
For anyone that purchases a gift voucher with us from the 22nd March onwards, your voucher will be valid for 2-years. Gift vouchers can be purchased at: https://www.lostearthadventures.co.uk/experience-days-gift-vouchers/ or by ringing our office on 01904 500094.

How Can You Support Lost Earth Adventures?

Spread the word!
Please tell your friends and family about Lost Earth Adventures. We, and others in the travel and tourism industry (and our friends in the hospitality industry) are facing unprecedented times. Anything you can do to keep our company in the spotlight would be gratefully appreciated.

Buy Gift Vouchers!
These can be used for up to 24-months from purchase.

Plan & Book Your Next Adventure!
Wanderlust and staying indoors are a perfect recipe for concocting your next great adventure. Whether that’s rock climbing, canyoning, trekking or organising a charity challenge, we’re here to help you.

Share our Social Media Posts
We are a community and though our physical adventures have stopped for the time being, we will continue to share inspirational content, educational tips and tricks, and things to lighten the mood online.

Continued Updates
We will continue to update this page as our operational position changes. We will continue to follow government guidelines.

Contacting Lost Earth Adventures
Please note that we are receiving large volumes of calls and should you have any concerns regarding a current booking with us, please do not call us, but email us at: info@lostearthadventures.co.uk. Include your booking date and reference number in the subject line.

We. Not Me.
Collectively, we must think: we, not me. Us, not I. And seriously, please do stay home. When this all passes – and it will – we look forward to sharing the joy of the outdoors again. We will climb mountains, we will splash in rivers and we will reach summits. The hills will be there for us another day, just not now.

Thank You
And lastly, but definitely not least, we want to say a heartfelt thank you. We started Lost Earth Adventures over 10-years ago, and we are nothing without you, the supporters, the ones that have come out to play with us over the years. Your emails, phone calls and messages of support have not gone unnoticed. You are our heroes.

Now, go and wash your hands!

Sincerely,

Sarah & Richard Goodey
Founders, Lost Earth Adventures

If you have any questions regarding an upcoming trip or activity with us, please contact us on 01904 500 094 or email us at info@lostearthadventures.co.uk.

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