Coronavirus Update

Posted on: March 22nd, 2020 by Lost Earth Adventures

Abseiling lesson

Covid-19: An Update from Lost Earth Adventures HQ

First Published: 22nd March 2020
Latest Update: 29th May 2020
2nd Update: 28th May 2020
1st Update: 27th March 2020

A message from our founders

As an adventure tour operator, the desire to explore the mountains and wild places around us is integral to who we are as a company and who we are as people.

It’s in our DNA.

The past couple of months have been unprecedented. We have dutifully stayed home. We have discovered a plethora of walking and biking routes right from our own doorstep; a pleasant surprise in a time of weariness. We have slowed down. It has been an entirely new kind of humbling adventure.

As we all learn to ease ourselves out of lockdown, as a company, we’ll do so with respect, mindfullness and with the utmost consideration for our clients, our staff and of the mountain communities that we are exceptionally lucky to visit and explore.

As outdoor professionals, safety is second nature to us. It has always been our number one priority, and it always will be going forwards. We have been busy at Lost Earth Adventures HQ, updating our operating procedures and policies to ensure we’re COVID-19 Secure.

Some of our activities may look a little different, as we all adapt to a new normal. But, the core of what we do; to play and to educate in the outdoors, to share our passion and knowledge with others, to live adventurously, will remain the same.

As of the 1st June 2020
As of the 1st June 2020, we are able to facilitate individuals, small groups and families of up to 5 people in England. Please do get in touch if you’re interested in booking an adventure!

As government guidelines and advice updates, we too will follow in-step. We will only do so when the guidance allows us too.

For Clients Booked from 1st June 2020 – 31st July 2020
For all activities starting from 1st June 2020 to the 31st July 2020 you have the following three choices:

Option 1
You have the option to postpone the date of your activity to anytime within 2 years of your original booking. We will make this change free of charge to whatever date you like. You must tell us this at least 31 days prior to the activity taking place.

or

Option 2
You can keep the date you are booked onto but you must pay the remaining balance by the date it is due. Failure to pay the balance of your activity by the date the payment is due would be taken as a cancellation from yourselves and you will forfeit any money you have already paid. If you are wanting to keep the date and you have already paid your balance in full then you must let us know you are still planning to come.

or

Option 3
You can cancel the activity but you will forfeit money in accordance with our standard terms and conditions: https://www.lostearthadventures.co.uk/uk-courses-terms-and-conditions/

For People Wanting to Book
Please do! We’ve outlined some temporary booking conditions, valid for all bookings made from 20th March until 1st August. If you book, and then have to cancel your event due to the British government not allowing us to operate:

• Cancellation or postponement, 15+ days before event: we will provide a 100% refund.
• Cancellation or postponement, 10-14 days before event: 50% refund
• Cancellation or postponement, 9-days or less – no refunds

Gift Vouchers
For anyone that purchases a gift voucher with us from the 22nd March onwards, your voucher will be valid for 2-years. Gift vouchers can be purchased at: https://www.lostearthadventures.co.uk/experience-days-gift-vouchers/ or by ringing our office on 01904 500094.

How Can You Support Lost Earth Adventures?

Spread the word!
Please tell your friends and family about Lost Earth Adventures. We, and others in the travel and tourism industry (and our friends in the hospitality industry) are facing unprecedented times. Anything you can do to keep our company in the spotlight would be gratefully appreciated.

Buy Gift Vouchers!
These can be used for up to 24-months from purchase.

Plan & Book Your Next Adventure!
Wanderlust and staying indoors are a perfect recipe for concocting your next great adventure. Whether that’s rock climbing, canyoning, trekking or organising a charity challenge, we’re here to help you.

Share our Social Media Posts
We are a community and though our physical adventures have stopped for the time being, we will continue to share inspirational content, educational tips and tricks, and things to lighten the mood online.

Continued Updates
We will continue to update this page as our operational position changes. We will continue to follow government guidelines.

Thank You
And lastly, but definitely not least, we want to say a heartfelt thank you. The last couple of months have been a roller coaster of peaks and valleys. We started Lost Earth Adventures over 10-years ago, and we are nothing without you, the supporters, the ones that have come out to play with us over the years. Your emails, phone calls and messages of support have not gone unnoticed. You are our heroes.

From all of us at Lost Earth Adventures HQ, we absolutely cannot wait to welcome you back to the mountains, rivers and valleys!

Sincerely,

Sarah & Richard Goodey
Founders, Lost Earth Adventures

If you have any questions regarding an upcoming trip or activity with us, please contact us on 01904 500 094 or email us at info@lostearthadventures.co.uk.

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